Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the interactive gambling services offered via dendera-au.com under the brand name Dendera Casino, including any related mirror sites used for Australian access (collectively, "the Website"). By accessing or using the Website, creating an account or placing any wager, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026 and replace all prior versions applicable to Dendera Casino access to the Website.

Definitions

For the purposes of these Terms, the following definitions apply. These definitions are provided for clarity only and do not alter any mandatory statutory meaning that may apply under Australian or other laws.

• Operator: The legal entity or entities, whether directly identified or acting through affiliated or associated companies, that own, manage and/or provide the gambling services available on dendera-au.com and its designated mirrors (including but not limited to dendera2.com) under the brand Dendera Casino. Where the Operator's full corporate details are not specified on the Website, references to the "Operator" still apply to the party providing and controlling the services.
• Website: The domain dendera-au.com and any additional or replacement domains or subdomains that the Operator may designate from time to time as official mirrors for access to the same gambling services, including sites used specifically for the Australian market (e.g. dendera2.com).
• User: Any person who accesses the Website for any purpose, whether or not they create an account or place a wager.
• Player: A User who has successfully registered an account on the Website and who participates in gambling activities or uses real-money or bonus funds.
• Account: The personal, individual account created by a Player on the Website, used to access services, deposit and withdraw funds, place bets and manage personal settings.
• Games: All casino games and related services offered on the Website, including but not limited to online pokies/slots, table games, video poker, specialty games, live dealer games (if available) and any other interactive gambling products.
• Bet or Wager: Any amount of real-money funds or bonus funds staked on a single outcome, spin, hand, round or series of events within the Games, according to the applicable game rules.
• Bonus: Any promotional value, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, loyalty rewards, or other incentives credited to a Player's Account, which may be subject to specific eligibility, wagering and withdrawal conditions.
• Bonus Funds: Funds or credits granted as part of a Bonus, which may be restricted for withdrawal until specific bonus terms are fulfilled.
• Real-Money Balance: Funds deposited by the Player or won from wagers with real money (and not currently locked under bonus play-through requirements), which may be available for withdrawal subject to these Terms.
• Wagering Requirements or Play-Through: The total amount that must be wagered by a Player using Bonus Funds (and, where applicable, associated real-money wins) before such Bonus Funds and related winnings can be converted to withdrawable real-money balance.
• KYC (Know Your Customer): The identity verification process used by the Operator, which may include verification of identity, age, residential address, payment methods and source of funds, through documents or third-party checks.
• Restricted Jurisdiction: Any country, state or territory where the use of the Website's services may be prohibited or restricted in whole or in part by local law or regulatory authority.
• Australian Market / Dendera Casino: References to "Dendera Casino" or "Australian access" describe the Website's interface, mirror domains and services as they are made accessible to Users located in Australia. They do not imply that the Operator is licensed, authorised or regulated by any Australian authority.

Account Registration

Eligibility and Age Verification

• Minimum age: Access to real-money gambling services on the Website is strictly limited to individuals who are at least 18 years of age or the higher minimum age required by their local law, whichever is greater. By registering an Account, you confirm that you meet this requirement.
• Australian regulatory context: Online casino-style gambling services offered from offshore are not authorised under Australian law. By accessing Dendera Casino via dendera-au.com, you acknowledge that:
  • You are accessing an offshore service that is not licensed or regulated by Australian authorities.
  • You remain solely responsible for ensuring that online gambling is lawful for you under the laws applicable to you, including those of Australia and your state or territory.
• Right to request proof: The Operator may request proof of age at any time and may suspend or close your Account if satisfactory proof is not provided.

Account Creation Process

1. Registration form: To become a Player, you must complete the online registration form, providing:
   • Full legal name;
   • Date of birth;
   • Residential address and country of residence;
   • Valid email address and, where requested, phone number;
   • A chosen username and password.
2. Email verification: After submission, you may be required to verify your email address by clicking a confirmation link or entering a code sent to you. The Operator may restrict or suspend access until verification is completed.
3. KYC verification: Before permitting deposits, wagering or withdrawals (and in some cases even before activating the Account), the Operator may conduct KYC checks. This may include requesting:
   • Government-issued photo ID (e.g. passport, driver's licence);
   • Proof of address (e.g. utility bill, bank statement issued within the last 3 months);
   • Proof of ownership of payment methods used (e.g. redacted card copy, e-wallet screenshot);
   • Additional information on source of funds, where reasonably required.
   Failure to complete KYC to the Operator's satisfaction may result in Account suspension or closure and potential withholding of funds subject to applicable law.

User Obligations

• Accuracy of data: You must provide true, accurate and complete information during registration and keep it up to date. Use of aliases, false data or identity of another person is strictly prohibited.
• Single account: You may create and maintain only one Account on the Website. Multiple, duplicate or linked accounts may be closed, with balances and bonuses subject to forfeiture where fraud or abuse is suspected.
• Password and security: You are solely responsible for maintaining the confidentiality of your username and password and for all activity conducted through your Account. You must:
  • Choose a strong password and keep it secret;
  • Log out after each session, especially on shared devices;
  • Notify the Operator immediately if you suspect unauthorised access.
• Personal use only: Your Account is for your personal, non-commercial use. You must not permit any third party to access or use your Account, and you must not sell, transfer or assign your Account or any rights to it.
• Legal use: You agree not to use the Website if such use is illegal under the laws of your jurisdiction. The Operator does not provide legal advice and bears no responsibility for any breach of local laws by Users.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game rules: Each Game available on the Website is governed by its own rules, paytables and instructions, which form part of these Terms. By playing a Game, you accept its specific rules and outcomes as determined by the integrated random number generator (RNG) or live dealer system.
• Minimum and maximum stakes: Each Game has defined minimum and maximum bet amounts. These limits are shown in the Game interface and may vary per Game, table or Player segment. You are responsible for checking these limits before confirming a Bet.
• Bet confirmation: A Bet is confirmed when it is displayed in the Operator's systems as "placed" and deducted from your available balance. Once confirmed, a Bet cannot normally be cancelled or modified by you.
• Currency: All balances, Bets, Bonuses and payouts are denominated in the account currency indicated at registration or as later approved by the Operator. Currency conversions, if any, are executed at rates determined by the Operator or payment processors and may include fees or margins.
• Sufficient funds: Bets will only be accepted if sufficient funds or eligible Bonus Funds are available in your Account at the time the Bet is placed. If your balance is insufficient, the Bet will not be registered.

Cancellation, Errors and Malfunctions

• Obvious errors: In the event of an obvious error (including but not limited to technical glitches, misconfiguration of odds or paytables, or incorrect balance credits), the Operator reserves the right to:
  • Void affected Bets and treat them as never placed; and/or
  • Adjust your balance to remove any amount credited in error; and/or
  • Re-settle Bets at the correct paytable or game parameters, if reasonably possible.
• Game malfunctions: If a Game malfunctions after a Bet is placed, the outcome of that Bet may be voided. In such case, the Bet amount may be returned to your balance. Game rules or on-screen notices may provide additional details on malfunction handling.
• Interrupted sessions: If your connection is interrupted during a Game round, the result may still be determined by the Operator's system. Upon reconnection, the updated balance and game history will reflect the outcome. If the system cannot determine the outcome, the Bet may be voided and refunded.

Conduct, Live Casino and Chats

• Respectful behaviour: When participating in live casino games or using any chat or communication features, you must:
  • Refrain from using abusive, hateful, discriminatory, obscene or threatening language;
  • Not harass, insult or defame other Players, dealers or staff;
  • Not promote illegal, unethical or offensive content.
• Prohibition of fraud and collusion: You must not:
  • Use any unfair advantage or cheating techniques, including bots, scripts, or external devices;
  • Collude with other Players or third parties to manipulate game outcomes;
  • Exploit glitches, software bugs or configuration errors for gain.
  The Operator may void Bets, confiscate funds and close Accounts involved in suspected fraud, cheating or collusion, subject to applicable law.
• Responsible play: You must not engage in reckless or irresponsible gambling and are encouraged to set personal limits and to use any responsible gambling tools made available on the Website. If you believe you have a gambling problem, you should stop using the Website and seek professional assistance.

Bonus Terms

Bonus Activation and Eligibility

• Offer-specific rules: All Bonuses, including welcome offers, reloads, free spins, loyalty rewards and other promotions, are subject to:
  • The specific terms stated in the relevant promotion description on the Website; and
  • These general Bonus Terms, which apply unless explicitly overridden by promotion-specific rules.
• Eligibility criteria: Bonuses may be limited by:
  • Country of residence or location, including possible exclusion of Users in Australia from certain offers;
  • Account status (e.g. one welcome bonus per household, IP address or device);
  • Minimum deposit or Bet conditions;
  • Verification status (e.g. completed KYC).
• Activation: To activate a Bonus, you may be required to:
  • Enter a bonus code during deposit;
  • Opt in via a promotion page or cashier;
  • Accept specific terms and conditions presented in a pop-up or banner.
  Failure to follow the activation instructions may result in you not receiving the Bonus.

Wagering Requirements and Timeframes

• Standard wagering: Unless otherwise specified in the applicable promotion, Bonuses and associated winnings are subject to wagering requirements (for example, 30x - 60x the Bonus amount) before they can be converted to withdrawable real-money balance.
• Contribution of games: Different Games may contribute differently towards wagering requirements. Typically:
  • Most pokies/slots may contribute 100%;
  • Table games, video poker and live dealer games may contribute a lower percentage or be excluded.
  The exact contribution schedule will be stated in the promotion or general bonus rules and may be updated from time to time.
• Time limits: Bonuses often carry a validity period (for example, 7 - 30 days) from the time of crediting. If wagering requirements are not met within the specified period, the Bonus and any associated winnings may be forfeited.
• Maximum Bet limits: While a Bonus is active, a maximum Bet per spin/round may apply (for example, a fixed monetary cap). Exceeding the maximum Bet limit may lead to confiscation of the Bonus and related winnings.

Prohibited Actions and Bonus Abuse

• Bonus abuse: The following actions, among others, may be considered abuse and may result in removal of Bonuses, confiscation of winnings and/or Account closure:
  • Creating multiple Accounts to claim the same promotion more than once;
  • Deliberately delaying or manipulating game rounds (e.g. saving bonus rounds for later after wagering);
  • Placing low-risk or hedged Bets to meet wagering (e.g. betting on both red and black);
  • Using irregular betting patterns solely to clear Bonuses.
• Game restrictions: Certain Games may be excluded or restricted for play with active Bonuses. Playing these Games while a Bonus is active may violate promotion terms and result in forfeiture of Bonus Funds and associated winnings.

Combining Promotions

• No automatic stacking: Unless expressly allowed by the Operator, Bonuses cannot be combined or "stacked". Only one Bonus may be active on your Account at any given time for the same deposit or wagering period.
• Order of application: If multiple eligible promotions exist, the Operator may determine which Bonus applies first, or may require you to select a specific Bonus before depositing.
• Cancellation of Bonuses: You may request cancellation of an active Bonus at any time through customer support. However, on cancellation:
  • All remaining Bonus Funds may be forfeited; and
  • Any winnings derived from Bonus Funds may also be forfeited, subject to applicable law and promotion terms.

Payments & Withdrawals

Deposits

• Available methods: Subject to your location and payment provider availability, deposits may be made using:
  • Credit and debit cards;
  • Selected e-wallets and online payment processors;
  • Prepaid vouchers (where supported);
  • Cryptocurrencies, if explicitly supported and indicated on the Website.
  The specific methods available for Australian-based Users may vary and can change over time.
• Limits and fees: The Operator may impose minimum and maximum deposit limits per transaction or per day/month. Certain payment providers may charge fees or conversion costs which are outside the Operator's control. Any Operator-applied fees, if any, will be disclosed in the cashier or applicable policy.
• Payment account ownership: All deposits must be made from payment methods registered in your own name. The Operator may request proof of ownership and may void winnings if third-party payment methods are used without authorisation.

Withdrawals

• Verification requirement: Before processing any withdrawal, the Operator may require full completion of KYC procedures. Withdrawals may be delayed or declined until all requested documentation is provided and verified.
• Withdrawal methods: Where possible, withdrawals will be processed back to the same method used for deposit. If this is not feasible, an alternative method, acceptable to both parties and compliant with applicable regulations, may be used.
• Processing times: Internal processing times may vary (for example, 24 - 72 hours) following approval of your withdrawal request, excluding additional time taken by payment processors or financial institutions. Public holidays, weekends and further checks may extend these timeframes.
• Limits and fees: The Operator may apply:
  • Minimum and maximum withdrawal limits per transaction, day, week or month;
  • Additional checks on large cumulative withdrawals;
  • Fees for repeated or unusual withdrawal requests, where allowed by law and clearly disclosed in advance.

Refunds, Chargebacks and Reversals

• Refunds of deposits: Deposits are generally non-refundable once used for wagering. A refund may be considered only in exceptional circumstances and at the Operator's sole discretion, subject to applicable law and anti-money laundering requirements.
• Chargebacks: If you initiate a chargeback or payment dispute:
  • The Operator may suspend or close your Account;
  • Any winnings derived from the disputed funds may be voided;
  • The Operator may seek to recover the amount of the chargeback and any associated costs.
• Reversal of Bonus-related funds: If a Bonus is subsequently found to have been credited or used contrary to these Terms or promotion rules, the Operator may remove Bonus Funds and associated winnings from your balance, and adjust your Account accordingly.

Limitation of Liability

Operator's Obligations

• Provision of services: The Operator shall use reasonable skill and care to provide access to the Website and Games and to process Bets, deposits and withdrawals, subject to planned maintenance, technical limitations and factors beyond its reasonable control.
• Fairness: The Operator aims to ensure that Games operate fairly and in accordance with their published rules and underlying random number generator or live dealer systems. Historical references to licensing (including Curaçao master license 8048/JAZ) or game provider audits do not constitute a current guarantee of certification or regulatory approval in any jurisdiction, including Australia.

Exclusions and Limitations

• No Australian licensing: The services provided via Dendera Casino access to dendera-au.com are offered from offshore and are not authorised or licensed by Australian regulators. To the maximum extent permitted by law, the Operator disclaims any representation that the Website complies with Australian licensing or consumer protection frameworks.
• Technical issues: The Operator shall not be liable for:
  • Any loss or damage arising from failures of telecommunications, internet connectivity, hardware or software not under its direct control;
  • Delays, interruptions, or errors in data transmission;
  • Incompatibility between your devices and the Website.
• Indirect losses: To the fullest extent permitted by law, the Operator is not liable for any indirect, special, incidental, consequential or punitive damages, including loss of profits, data or goodwill, arising out of or in connection with your use of the Website.
• Maximum liability: Where liability cannot be excluded, the Operator's total aggregate liability to you for any single incident or series of related incidents shall not exceed:
  • The lesser of (i) the amount of the relevant Bet or (ii) your net winnings from the relevant Game; or
  • If the claim does not relate to a specific Bet or Game, the total amount of deposits made by you to your Account during the three (3) months preceding the event giving rise to the claim.
• Local mandatory rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including any non-excludable rights you may have as a consumer under laws that apply to you.

Intellectual Property Rights

• Ownership: All content available on the Website, including but not limited to software, code, Games, graphics, logos, trademarks, text, interfaces, layout and design, is owned, controlled or licensed by the Operator or its licensors and is protected by copyright, trademark and other intellectual property laws.
• Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for your personal, non-commercial entertainment, in accordance with these Terms.
• Prohibited uses: You must not, without prior written consent from the Operator:
  • Copy, reproduce, modify, adapt, translate, publish, distribute, sell, lease or sublicense any part of the Website or its content;
  • Reverse engineer, decompile, disassemble or attempt to access the source code of the software;
  • Use any automated tools (robots, spiders, scrapers) to access or extract data from the Website;
  • Use the Operator's trademarks, trade names or branding in any manner that may cause confusion or imply endorsement.
• Third-party rights: Certain software, trade names or logos displayed on the Website may be the property of third-party providers. Your use of such third-party content is subject to any additional terms imposed by these providers.

Privacy & Data Protection

• Privacy policy reference: The collection, use, storage and sharing of your personal data in connection with Dendera Casino access to dendera-au.com are governed by the Website's Privacy Policy, which is incorporated into these Terms by reference.
• Consent: By creating an Account or using the Website, you acknowledge that you have read and understood the Privacy Policy and you consent to the processing of your personal data in accordance with it.
• Data uses: Personal data may be used for purposes including:
  • Account registration and management;
  • KYC, fraud prevention and anti-money laundering checks;
  • Processing deposits and withdrawals;
  • Providing customer support;
  • Compliance with legal and regulatory obligations in relevant jurisdictions.
• Cross-border processing: As the Operator's corporate registration and operational infrastructure may be located outside Australia (including, historically, Curaçao or other offshore jurisdictions), your personal data may be processed and stored in countries that may not offer the same level of data protection as your home jurisdiction. The Operator will take reasonable steps to protect your data as described in the Privacy Policy.

Changes to Terms

• Right to amend: The Operator may revise, update or otherwise modify these Terms at any time, including to reflect changes in applicable law, regulatory requirements, business operations, technology or service offerings.
• Notification methods: Material changes to these Terms may be communicated to you through one or more of the following:
  • An on-site notice or banner upon login or access to the Website;
  • An email sent to the address associated with your Account;
  • A prompt requiring you to accept the updated Terms before continuing to use the services.
• Effective date of changes: Unless otherwise stated in the updated Terms, changes become effective on the date indicated in the notice and will apply to all subsequent use of the Website and all Bets placed after that date.
• Your acceptance and right to discontinue: By continuing to use the Website after changes take effect, you agree to be bound by the updated Terms. If you do not agree with any update, you must:
  • Stop using the Website immediately; and
  • Contact customer support to request closure of your Account and withdrawal of any remaining eligible balance, subject to these Terms and applicable law.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: The Operator may suspend or terminate your Account, restrict your access to the Website, or withhold funds where it reasonably believes that:
  • You have breached these Terms or any game or promotion rules;
  • You have provided false or misleading information during registration or verification;
  • You have engaged in fraud, money laundering, bonus abuse, collusion, or other illegal or improper activity;
  • You are under the legal age for gambling in your jurisdiction;
  • Your use of the Website violates applicable law or regulators' requirements in any jurisdiction relevant to the Operator.
• Temporary suspension: During investigation of any suspected breach or activity, the Operator may temporarily suspend your Account and withhold deposits or winnings until the investigation is completed.

User-Initiated Closure

• Voluntary closure: You may request closure of your Account at any time by contacting customer support. The Operator may:
  • Process withdrawal of your remaining real-money balance (after deduction of any applicable fees and settlement of outstanding Bets), subject to verification and legal requirements; and
  • Cancel any active Bonuses and associated Bonus Funds.
• Self-exclusion and responsible gambling: If self-exclusion tools are offered, you may choose to self-exclude for a defined or indefinite period. Self-exclusion requests, once confirmed, will be applied in accordance with the Operator's responsible gambling policies.

Effect of Termination

• Financial settlement: Upon permanent closure of your Account (whether initiated by you or by the Operator), the Operator will:
  • Settle any outstanding valid Bets or game rounds;
  • Return any remaining real-money balance not subject to investigation, set-off or confiscation under these Terms or applicable law; and
  • Cancel all Bonuses, Bonus Funds and unclaimed promotional benefits.
• Retention of records: The Operator may retain your Account information and transaction records for the period required by applicable law, including anti-money laundering and regulatory requirements, even after closure of your Account.

Governing Law & Jurisdiction

• Offshore operation: The services accessible via Dendera Casino on dendera-au.com are provided by an offshore Operator whose exact corporate registration details and principal place of business may be outside Australia. Historical references suggest a connection to Curaçao licensing (including master licence reference 8048/JAZ), although no current, verifiable licence number or validator seal is publicly confirmed as of 2026.
• Applicable law: To the extent permitted by conflict-of-law rules, these Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the laws of the jurisdiction in which the Operator is incorporated or primarily operates, as indicated from time to time in the Website's legal notices (currently an offshore jurisdiction, historically associated with Curaçao), excluding its conflict-of-laws principles.
• Australian regulatory note: Nothing in this clause is intended to exclude the application of any mandatory consumer protection or gambling law provisions that cannot lawfully be excluded in the jurisdiction where you are located, including Australia.
• Dispute resolution: In the event of a dispute between you and the Operator:
  • You should first contact customer support using the contact details below, providing full details and supporting documentation;
  • If the dispute cannot be resolved internally, it may, where permitted, be referred to arbitration or to the competent courts of the Operator's governing jurisdiction, as specified in the then-current legal notices on the Website;
  • Nothing prevents you from pursuing any remedies that cannot be restricted under the mandatory laws applicable to you.

Contact Information

• Customer support email: For general queries, Account assistance, payment issues, and complaints, you may contact:
  • Email: [email protected]
• Telephone: No dedicated support phone number is currently specified. All communications should be initiated by email unless additional contact channels are provided on the Website.
• Mailing and registered address: As of 2026, no verified physical mailing, headquarters or legal address of the Operator is publicly specified for Dendera Casino access to dendera-au.com. Any postal contact details that may appear in future on the Website's "Contact" or "About" pages shall be deemed incorporated into these Terms when published.
• Websites:
  • https://dendera-au.com - official access point for the Dendera Casino brand for Australian-facing Users;
  • https://dendera2.com - additional mirror/domain that may be used as an alternative access point.

If you have any questions regarding these Terms, the legal status of the Operator or the availability of gambling services in your jurisdiction, you should contact customer support and, where necessary, obtain independent legal advice before using the Website.